Terms and Conditions

These Terms and Conditions apply to all purchases made through the website of Emma & David London (“we”, “our”, “us”).

Company details:
Emma & David London
Email: contact.emmadavidlondon.com

By placing an order on our website, you agree to be bound by these Terms and Conditions.

1. Applicability

These Terms and Conditions apply to all offers, orders, agreements, and deliveries made through our website.

By placing an order, the customer confirms that they:

  • Are at least 18 years old or have permission from a legal guardian

  • Accept these Terms and Conditions in full

  • Provide accurate and complete information

We reserve the right to update or modify these Terms at any time. The version published on our website at the time of purchase shall apply.

2. Product Information

We strive to provide accurate product descriptions, images, pricing, and availability information.

However:

  • Minor variations in color, size, or appearance may occur due to screen settings or manufacturing differences

  • Typographical errors, pricing mistakes, or unintentional inaccuracies may occur

We reserve the right to correct errors and to cancel orders affected by obvious mistakes, even after an order has been placed. In such cases, customers will be notified and refunded where applicable.

3. Orders and Payment

Orders are processed only after full payment has been successfully received.

Available payment methods may vary depending on the customer’s country or region. Customers are responsible for verifying which payment methods are available at checkout.

We reserve the right to:

  • Refuse or cancel orders in cases of suspected fraud

  • Cancel orders due to pricing errors

  • Request additional verification if necessary

If an order is cancelled after payment, a full refund will be issued via the original payment method.

4. Processing and Delivery

As we operate under a dropshipping fulfillment model, orders are shipped directly from our international supplier.

  • Processing time: 1–3 business days

  • Estimated shipping time: 3–7 business days (depending on destination)

Please note:

  • Delivery times are estimates and not guaranteed

  • Delays may occur due to customs, holidays, or carrier disruptions

  • Customers are responsible for any applicable import duties, taxes, or customs charges

Once an order has been shipped, a tracking number will be provided where available.

5. Returns and Cancellations

Please refer to our separate Return Policy for detailed information regarding returns, eligibility conditions, and refund procedures.

Orders cannot be cancelled once they have been processed or shipped.

6. Liability

Our liability is limited to the amount paid for the product in question.

We are not responsible for:

  • Delays caused by shipping carriers or customs authorities

  • Loss or damage during transit when tracking confirms delivery

  • Incorrect addresses provided by the customer

Customers must carefully verify their shipping details before completing their order. Address corrections must be requested within 24 hours of placing the order.

7. Intellectual Property

All content on our website, including but not limited to:

  • Text

  • Product descriptions

  • Images

  • Logos

  • Branding elements

is the intellectual property of Emma & David London and may not be copied, reproduced, distributed, or used without prior written permission.

Unauthorized use may result in legal action.

8. Complaints Procedure

If you have a complaint, you may submit it in writing via:

contact.emmadavidlondon.com

We aim to respond to complaints within 5 business days.

We are committed to resolving disputes fairly and professionally.

9. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with law of the United kingdom.

Any disputes arising from or related to these Terms shall be submitted to the competent courts of the United Kingdom.

If you have any questions regarding these Terms and Conditions, please contact:

Emma & David London
Email: contact.emmadavidlondon.com